eLifespaces

Purchased only six months ago, our customer reports the HP8500 "All-in-One" printer is inoperable. Providing assistance to our customer in procuring a “return authorization” was met with a host of red tape. After several days of “finger pointing” between distribution and manufacturer, we got a hold of a customer service contact line and provided the data for our customer to contact HP support. Today, the customer sent me an email which read, “Finally – A$$ H@!& INDIA DUDE - is sending a new printer…”

“Finally - A$$ H@!& INDIA DUDE - is sending a new printer - will be delivered to your office by August 6th. Did trouble-shooting over phone with me - tried to tell me that something I did (like constant paper jams, putting ink cartridges in wrong, etc.) caused it - told him we never even had a paper jam - he said if the same thing happens on the new one he sends that HP will assume that it is us, not the printer. I told him it was more than likely a defect in the product - he said this printer has worked for years... - i said - "you mean to tell me that there have never been any 'carriage jam' problems with this printer?" Blah, Blah, Blah...He is sending me a new printer - let me know as soon as it comes in – we’ll have to send the old one back within 3 days of receipt - a return postage for FedEx will be on the side of the box. Thanks for your help.”

HP left quite an impression with our customer.